At BoldSkin Store, we’re committed to delivering your pride fashion with the same boldness we put into our designs. Whether it’s getting your queer joy to your doorstep or making returns effortless, we’ve got you covered!

🚚 Shipping Information

⏳ Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays).

📦 Shipping Options

We offer two shipping methods to serve our global LGBTQ+ community (excluding certain Asian and remote areas):

  • Standard Shipping ($12.95): Via DHL or FedEx, delivers in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivers in 15-25 business days after shipment

🔄 Returns & Exchanges

Your confidence matters more than anything! If our apparel doesn’t make you feel as bold as our designs intend, we’ll make it right.

⏱️ Return Window

We accept returns and exchanges within 15 days of delivery for most items.

🚫 Non-Returnable Items

For hygiene and other reasons, the following cannot be returned:

  • Swimwear (all items in our Swimwear category)
  • All sale items

📝 How to Return

  1. Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
  2. We’ll send you a prepaid return label if your return qualifies
  3. Pack your items in their original condition with tags attached
  4. Ship back within 5 days of receiving your return label

💌 Return Request Template

Subject: Return Request – Order #[Your Order Number]

Hello Pride Team,

I’d like to return/exchange the following item(s) from my order #[Your Order Number]:

[Item Name] in [Size/Color] – [Reason for Return]

Please advise next steps. I can be reached at [Your Email] or [Your Phone Number].

With pride,

[Your Name]

💳 Refund Process

Once we receive and inspect your return:

  • Refund Timing: 3-5 business days after processing
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping costs are non-refundable

For exchanges, we’ll ship your new item once the return is processed. International exchanges may require additional shipping fees.

🌍 International Returns

Our global LGBTQ+ community matters! Please note:

  • You’re responsible for return shipping costs
  • Customs/duties are non-refundable
  • Use our prepaid label to avoid additional processing fees

❓ Need Help?

Our Memphis pride team is here for you:

Email: [email protected]
Address: 4195 Lochmere Lane, MEMPHIS, US 13112

Remember darling – your confidence should never be compromised. Neither should your shopping experience. 🏳️‍🌈